Returns & Exchanges
At Official Car Mats, we want you to be completely satisfied with your purchase. If your order doesn't meet your expectations, we offer a straightforward 30-day return policy for all unworn and unwashed items.
Initiate Your Return
Log into our online portal with your order number and email address to select the items you wish to return and receive a return authorization code.
Prepare Your Package
Carefully pack your items in their original packaging, ensuring all tags are still attached, and include the printed return slip inside the box.
Ship the Items
Affix the provided prepaid shipping label to the outside of your package and drop it off at any authorized courier location or scheduled pickup point.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing